Frequently Asked Questions
Everything you need to know about your DiamondsJH experience.
Are your diamonds ethically sourced?
Absolutely. At DiamondsJH, we strictly adhere to the Kimberley Process to ensure all our gemstones are conflict-free and ethically sourced from reputable suppliers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. For international orders, please allow 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition and packaging for a full refund or exchange.
Do you provide a certificate of authenticity?
Yes, all our high-end jewelry pieces come with a certified grading report and a certificate of authenticity to verify the quality and characteristics of your purchase.
Can I customize a piece of jewelry?
We love bringing your visions to life. Please contact our bespoke design team via the 'Custom Orders' page to start creating your one-of-a-kind piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm.